Contact our Member Service Team via e-mail to address questions about:
Placing an Order
Tracking Your Purchase
Managing Your ANTIDOTE Account
Press or stylist request email firstname.lastname@example.org
Customer Service Related Inquiries
Shoe and Preorder Policies please refer to first prior to contact. Email responses within 24-48 hours (excludes weekends we give our employees the weekend off)
For Sales related inquiries or assistance please email us at email@example.com.
Please note once an order is placed we are unable to "Cancel" and order.
Please read our preorder policy prior to shopping with us. Most items are made to order. This means made specifically for you. Before you contact us you can find shipping time on most items on the product description.
Please note all clearance sale items can take up to 6 weeks to ship as they come from our international warehouses. Please do not purchase nonsale items with sale items as it will delay your entire order. If you need the items sooner please contact us to upgrade shipping prior to purchase or after.
Emails responses within 24-48 hours. We are closed on commencing Friday 5 pm pst, Saturday, and Sunday. If you contact us during this time your response time will start next business day (Monday).